Customer relationship management (CRM) is a broad term that covers concepts used by organizations to manage their relationships with customers, including collecting, storing and analyzing customer information.

1. CRM - Customer Relationship Management

2. Microsoft CRM - What can it do for you? - This video features testimonials from people who use Microsoft CRM. Learn how it helped their businesses become more productive and efficient, and what it can do for you.

3. Dave Chalk on Microsoft Dynamics CRM Software - Snapshots of purchase order and reception process within Neogia Open Source ERP/CRM solution.